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FreshForex Team Lenar 22 March 2023 at 19:01Rate your response 000
Dear Lenar Fidailovich,
In connection with your negative feedback about our company in public resources, for an objective description of We are obligated to provide you with our official response that we gave you earlier.
On March 14 at 2:30 p.m. server time, we published important macroeconomic indicators (U.S. consumer price index m/m), due to which there was a sharp change in the price of GBPUSD with the corresponding price gaps (gaps).
On your order #51825964 a Stop Loss was indeed set at 1.2166, however, this price hit in the formed price gap, due to which the execution occurred at the first available price on the market after the gap – 1.2142.
The possibility of such order execution in the fast market ("slippage" not "requotes") is described in detail in clause 3.7 of the Regulations for processing trading of operations, which is part of the Customer Agreement that you accepted when you registered with the company.
Unfortunately, the placement of restrictive orders, such as Stop Loss, can not always really limit losses within a predetermined amount, because market conditions can make it impossible to execute such orders. In addition, trading during the publication of important macroeconomic indicators is associated with The risks arising in this connection, which traders need to take into account. The company explicitly and openly warns its clients about this in
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Lenar Lenar 24 March 2023 at 11:31Rate your response 000
Each client chooses a brokerage company by different criteria, and FreshForex I chose by the criteria of reliability, but alas, you left me at the bottom of the barrel hiding behind the regulations. Other DCs compensated losses at such price gaps, even if they are not obliged to compensate according to the regulations, all the same I know this well, because I’ve been in the market for over 13 years, and you don’t care. And I know it well, because I’ve been in the market for more than 13 years, and you don’t care, because sucker " No mammoth will not die out" all the same new ones will come and you will throw them too, and then excuse your bonded regulations. Price Gap 24 For you it’s nothing, but for customers it’s already a disaster.
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Requotes are big, you lose money and don’t admit guilt, they butt heads like a schoolboy over a cutlet
I deposited $98 to my account 4045098 and started trading so happy. But it was not there the first signs have already given their signals that the broker The trades were opened at number 5252564, 20.03.03, and the trades were opened at number 5252564, 20.03.03. I opened a trade number 51825964 2023.03.14 11:02:33 buy 0.20 gbpusd at 1.2166 and came out in the plus of +26$ also was accompanied by a deal with a trailing stop and I was calm because if the price reverses then I would close at least +$10 with a stop, but it was not there. At 2023.03.14 14:30:01 Quotes fell sharply to the bottom and instead of closing the deal at The price fell to 1.2142 and only then the deal was closed with -48$ requotes -24 pips, it was horrible. Then the price captured the lock order on Sell 0.2 already without reserve and again lost $50 and as a result, the total was lost $96. And it’s only because of the fact that the server frechforex allowed such requotes. It is obvious that the company screwed up and does not want to be responsible and return not only 96 and even 48 $ and did not admit fault still fights as if living last day. If the brokerage company is so irresponsible then why do we need it? Other brokerage companies immediately admitted their guilt and returned the loss and apologized. These don’t want to. I basically do not feel sorry for these 96$, what is offensive is that they do not admit their mistakes and that is the only reason I am writing this review to protect other traders from these crooks. I am attaching the transaction report below.