Complaint and Reviews on Binomo
The complaint came from Tatiana, from the post: [email protected]
Subject: Complaint against Binomo
Good afternoon!
I described the situation in my review on the page https://revieweek.com/review/binomo/
In short: The broker illegally charged me from my card and account.
I wrote to support, I did not get any clear explanation. They did not even send me logs with IP addresses of logins to the personal cabinet on the day when the charges were made.
They do not respond to letters, they answer for 5 days and only after a phone call. I ask you to take action against the broker and make the complaint open on your website until the situation is clarified.
So far all they were able to offer me was to return part of the bonus to my personal account with a knee 41 (and that’s for 2 weeks of correspondence). But, of course, such conditions for real money I can’t be satisfied.
The only explanation for this situation is a virus on my phone that stole the password from the online bank. They had all the other data.
Please help me to resolve this issue. A statement to the police about fraud is an extreme measure, which I would not want to resort to for the sake of saving my time and effort. Refund payments, as well will be able to return only a part, but not the money that was in the system.
Please let me know if the complaint is accepted in my mail. Thank you!
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Reviews
Tatiana, good afternoon.
We have replied to you on several other platforms, we are duplicating it.
All processes on the platform take place strictly within the framework of the regulations Client Agreement. Company managers do not have access to your payment details.
Our support managers will always provide detailed information on every disputable situation on the platform and are always ready to meet the trader’s needs in solving them. They always respond promptly to absolutely every Address.
Unfortunately, we cannot discuss the details of this situation in an open forum, as all your personal data is securely stored in a secure environment. are protected by the company’s Privacy Policy.
If you would like to challenge a decision by our security team, please email us again at mail, and we will review the situation again on an individual basis.
Thank you for your understanding.